Refund policy

We hope you love your Adele&Soleil purchase. If something is not right, you may request a return in accordance with this Returns & Refunds Policy.

1. Right of Withdrawal

If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason.

The withdrawal period expires 14 days after the day on which you, or a person designated by you, receives the last item in your order.

To meet the withdrawal deadline, it is sufficient for you to send us your return request before the 14-day period has expired.

2. Returning the Items After Notifying Us

After you have notified us that you wish to return an item, you must send the item back to us within 14 days.

Items must be returned unused, unworn, unwashed, undamaged and, where possible, in their original packaging with all tags and labels attached.

You are responsible for ensuring that the returned items are packed securely. We recommend using a tracked shipping service, as you are responsible for the items until they reach us.

3. How to Start a Return

Customers with an account can start a return request by logging into their account, opening their order history and selecting the order they wish to return.

Customers who checked out as guests, or who are unable to access their account, can contact us by email at bonjour@adelesoleil.com.

Please include your order number, the item(s) you wish to return and your contact details.

4. Return Shipping Costs

Unless the item is faulty, damaged or incorrect, you are responsible for the cost of return shipping.

If the item you received is faulty, damaged or incorrect, please contact us at bonjour@adelesoleil.com  before sending it back so we can review the issue and provide return instructions.

5. Refunds

Once we have received and inspected your returned item, we will process your refund as soon as possible.

Refunds will be made using the same payment method you used for the original purchase, unless we expressly agree otherwise.

We may withhold the refund until we have received the returned goods.

6. Delivery and Return Shipping Costs

If you withdraw from the purchase and return your full order within the 14-day withdrawal period, we will refund the price of the returned item(s) and the standard delivery cost originally paid for shipping the order to you.

If you chose a more expensive delivery option, such as express or premium shipping, we will only refund the amount equal to our standard delivery cost.

The cost of sending the item(s) back to us is paid by the customer, unless the item is faulty, damaged, incorrect, or you received the wrong item.

If you return only part of your order, the original delivery cost may not be refunded unless required by applicable law.

7. Non-Returnable Items and Exemptions

The right of withdrawal does not apply to certain types of products, including:

-items made to your specifications or clearly personalised;

-items that have been used, worn, washed, damaged or altered after delivery;

-gift cards or digital products, where applicable.

This does not affect your statutory rights if an item is faulty, damaged or not as described.

8. Faulty or Incorrect Items

If you receive an item that is faulty, damaged or incorrect, please contact us as soon as possible with your order number and photos of the issue.

Your statutory rights remain unaffected. Where required by law, we will offer an appropriate solution, such as repair, replacement, price reduction or refund.

9. Contact

For return requests or questions about this policy, please contact us by email at bonjour@adelesoleil.com