Shipping Policy

This Shipping Policy explains how Adele&Soleil ships orders placed through our website.

1. Order Processing

Orders are processed on business days, excluding weekends and public holidays.

After your order has been placed, you will receive an order confirmation by email. Once your order has been shipped, you will receive a shipping confirmation email with tracking information, where available.

Please make sure your shipping address is correct before completing your order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

2. Shipping Destinations

We currently ship to the countries listed at checkout.

If your country is not available at checkout, we may not be able to ship to your location at this time.

3. Shipping Methods and Delivery Times

Available shipping methods, estimated delivery times and shipping costs are shown at checkout before you complete your order.

Delivery times are estimates only and may vary depending on the destination, carrier, customs processing, seasonal peaks or circumstances outside our control.

4. Shipping Costs

Shipping costs are calculated and displayed at checkout before payment.

From time to time, we may offer free shipping promotions. Any applicable free shipping threshold or promotion will be clearly shown on the website or at checkout.

5. Tracking

Where tracking is available, you will receive a tracking link by email after your order has been shipped.

Please note that tracking information may take some time to update after the parcel has been handed over to the carrier.

6. Customs, Duties and Taxes

For orders shipped outside the European Union, customs duties, import taxes or other fees may apply.

These charges are not included in the product price or shipping cost unless expressly stated otherwise at checkout. The customer is responsible for paying any customs duties, import taxes or fees required by the destination country.

We are not responsible for delays caused by customs clearance procedures.

7. Failed Delivery or Unclaimed Parcels

If a parcel cannot be delivered due to an incorrect or incomplete address, failed delivery attempt, refusal to accept the parcel, or failure to collect the parcel from a pickup point, the parcel may be returned to us.

In such cases, we may charge the customer for any additional shipping, return or re-delivery costs, unless otherwise required by applicable law.

8. Lost or Damaged Parcels

If your parcel appears to be lost or arrives damaged, please contact us as soon as possible by email.

Please include your order number and, in case of damage, photos of the damaged parcel and item.

We will review the issue and work with the carrier where necessary.

9. Contact

For questions about shipping, please contact us at customer service email at bonjour@adelesoleil.com